I decided to travel further to go to this dealership, as opposed to Walker Toyota, because of the GREAT customer service that Voss provides.
Came time for my 5,000 mile checkup for my new Tacoma, includes complimentary oil change and tire rotation per my sales agreement.. I bought my truck out of town so I chose Walker Toyota in Miamisburg...what a mistake...made appt. went in early morn....was told would take a few hours....really??......3 hrs later I started asking questions...blah blah....so went to talk to the actual person doing my service....he was overwhelmed and an inexperienced kid .....afternoon now....finally done....worst ever experience in a dealership anywhere and I have had a dozen new cars and trucks in my life....never.... ever will I go back to Walker for anything...They did a follow up call later asked how my experience was... ha ha ... didn't seem to care that I was very unhappy.... So....time came I needed 10,000 mile service and checkup???....went to Voss....arrived....30 -40 min later I was done!!! processed and out !!!...and that also included giving me a complimentary car wash...and btw... they didn't try to upsell me stuff I didn't need...just discussed things we should mebe do next checkup if needed..... VERY CUSTOMER ORIENTED AND PROFESSIONAL....whew !!!!........... another problem solved...thxz VOSS!!UPDATE 2016 30,000 miles after many oil changes and rotations here. .Went in for oil change and tire rotation, seems like they do it almost to fast ,so I marked my tires, you got it,they did not rotate them,they were in same position when they told me done, asked did u rotate my tires?.. they said Yes... BUSTED! LIED TO ME..GET THE MANAGER. .. Explained what happened, he made it right but lost my trust. Did they change my oil? Dunno but done with this cheating dealer...2017 went up the street traded for a Ford not Toyotas fault but ...need a dealer I can trust..BEWARE!!!!!
Car shopping is always stressful because it's always more than you think it is just because of inflation but I had checked around a couple dealers and decided to go with Voss. I only had so much money to spend and they were able to pull it off today great service only staff would highly recommend
Absolutely FABULOUS Dealership N All Areas. Parts, Service, Sales, Admin staff ALWAYS HELPFUL. GO ABOVE and BEYOND, GIVE 120% NEVER DISAPPOINTING
This is the only place that I would ever consider buying a Toyota - I love the folks here - they go way out of their way to accommodate you. This is a first rate dealership!
Quick and friendly service.
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