Customer Testimonials
They listened to my concerns and addressed them. They took me home while I waited for the maintenance. Best of all, they realized I left my cell phone in my car so they knocked on my door to pick me up. When I got my car, the repair was not to my satisfaction so I drove around the block and brought it back. They immediately jumped on it and fixed it to my satisfaction --completing the job before the time expired that they had estimated.
I have oil change appointment today I went 15 min early I have to sit two hour just to change oil but I see lot of people come and go after me I was still waiting there I was not happy with their service
Greg respected my time (was in and out in about an hour and a half) and wasn’t pushy. Was knowledgeable, helpful and kind.
Awesome experience today helping my dad buy a car. Tom Downs was excellent. Very easy transaction, great price on the car and Tom made sure to walk through all of the features before we left.
I've called service twice with no answer, left messages and no call back. I tried to schedule a service online and did not receive a confirmation. I sent a message and did not receive an answer. I tried the website chat and was told to call or schedule online, no help whatsoever.
Sean Moore sold me my new Toyota XLE Prem...he is very caring and really worked for me to get the best deal..on the new car and my trade in!!
Voss Toyota always a great dealership. Sales and service the best in the greater Dayton area. Only negative is female porter who assists with customers vehicle when arriving needs VAST improvement in customer relations. She formerly worked in the cashiers window. Never spoke a word to us. RUDE. Now is working in the service department. We do not want anything to do with her. Still rude. Eats while dealing with customers cars! Nasty rude attitude. Friends of ours stated cause of her they are writing off Voss Toyota. She seems to not care and forgets who pays the bill:CUSTOMER!
We experienced, what we thought, was a rare situation but which, as we discovered is not uncommon. After returning from a short vacation and starting up our 2018 Toyota Highlander the engine light indicated that there was an AWD problem. We contacted Voss Toyota and brought it in the next day. It seems that some rodents got into the garage and chewed through some wiring harness'......hence the problem. The Asst. Service Manager, Glenn Dobrovolc, advised us to check with our insurer to see if this situation was covered.....YES IT WAS under our AAA comprehensive less our deductible. His advise ... Read More Google - Jun 7, 2024
Fast and exceptional service with friendly and knowledgeable staff. I go here for all my routine service and if I had an issue with my RAV4 this would be my first choice!
Great service for my Avalon and 4Runner. A different dealership said they couldn’t get me in for 4 weeks, Voss got me in right away and fixed my cruise control issue. Warranty company said they won’t pay for it but Voss took care of it. Excellent service.
Sean Moore was an awesome salesman, I would 100% purchase from here again. I got a '24 GR Corolla at MSRP. Sean is super knowledgeable. Would recommend going to him.
Very disappointed, my daughter bought a brand new car from them. They did a oil change and never rest the oil light, so her vehicle said she was due for service? Which she'd done the week before, we drove over 2 hours for them too say, oh I forgot to reset the oil light and not one apologies from the managers or any employees. We got back into the car and drove another 2 hours back, smdh!
Excellent salesman (Lou Cousineau), excellent business department (Ethan George), and excellent vehicle (2024 RAV4). Thank you very much!
Sean Moore provided me with an exceptional experience as a first-time new car buyer. Appreciate his attentiveness and commitment to providing quality customer service. Highly recommend Sean and his colleagues at Voss Toyota
Best experience we've ever had buying a car. Tom D. was fantastic. Everything was straightforward and easy. We really appreciate the great experience. Thank you, Voss Toyota!
Go see my man Sean!!! He’s honest and upfront, most of all friendly!!! Go see him !!!
Ryan and Brad at Voss Toyota are the go to guys if you're looking for outstanding service. Not only are they professional and personable, but I will go as far as to say they are now my friends. They really do go the extra mile. Edgar
We were in need of a Toyota Prius. And we had looked at many different locations. And Shawn Moore was the most helpful of any salesman we've dealt with. He was very helpful and informative. He answered all our questions. He was great yo work with. We'd definitely work with him again in the future. Voss Toyota of Beavercreek is a great place to buy a used car!
Floyd in sales was the most pleasurable and straightforward salesperson I have ever dealt with! Voss Toyota was very efficient and fair, highly recommend Voss Toyota and Floyd!
My favorite dealership.
Great, honest service. I wouldn’t go anywhere else.
My experience at Voss Toyota was terrible. I called five separate times over a two week period trying to schedule a service appointment for a recall notice I received for Toyota RAV4 Prime. Each time I called they said they were unable to schedule service for me while I was on the phone and that someone would call me back to help schedule my service appointment. No one ever called me back and no service appointment was made. I called one of the other dealerships in town and within 15 minutes of my first call I had a service appointment scheduled. ... Read More Google - Mar 5, 2024
These people will take care of you more than any other car lot I've been to.Thanks
Honestly, I couldn’t have asked for a better salesman. Sean Moore was beyond great to deal with, he made things simple and easy. I was a nervous wreck going in to get a car, but man it was the best process by far. I got the beautiful XSE 2024 Toyota Camry for the numbers that worked with my budget. Love the car, and I enjoyed my experience all in all. Highly recommend you check them out and ask for Sean Moore!
Good.
I brought my camry in August of 2023 for a clicking noise coming from the left front wheel area. They fixed it and said it was due to debris. 2 months later, I hear the noise again and bring it back in. They then say my rotors are warped and need machined/turned and they charge me for that which doesn’t fix the noise either. I brought it back in numerous times and they failed to diagnose the issue. I was promised a rental car a few times as well and had to pay out of pocket on 2 occasions for a ... Read More Google - Jan 19, 2024
Voss Toyota was such a great experience from the moment we walked in. The friendly staff, especially Floyd our salesperson was super helpful and had such a great personality. He took his time with us and was a delight to work with. We love our new RAV4 and would highly recommend this dealership to anyone.
I recently received world class customer service from the Voss service department. I bought a brand-new Toyota from another dealership out of state simply due to availability. I had a few minor issues that this dealership went above and beyond in addressing for me. They offered a shuttle home and back while they fixed my issues. They were on time, professional, and caring at every step of the process. I truly appreciate this level of customer service. A huge thank you to Doug and his entire team. I highly recommend this Toyota service department.
Shawn Moore was outstanding..Ethan, his knowledge can't be matched..Glenn from the service dept. helpful above and beyond..if your thinking of trading or buying or just need service...I'd give them a chance to serve you if I were you...
Had a great experience purchasing a new vehicle from Voss Toyota. Floyd was very helpful and easy to work with in finding the vehicle we were looking for. I greatly appreciate his help and how he kept us in the loop on what vehicles were available. Will return and send others to Voss Toyota in Beavercreek and Floyd. Thank you
Good service experienced staff. Not long wait. Reasonable cost. Replaced rear tail light
Very easy to deal with. They take customers' wants and needs more seriously than other car stores. Lots of resources at hand for fast and efficient service.
Purchased a Tundra in February 2023. I only received 1 key fob. The sales people that I bought it from told me I would receive a second one sometime in May or June. It is now mid-October, and I still don’t have it. I called and left a message for service about a week ago, did not get a call back at all. Called back a few days later and someone said they were going to forward me an email with an update on the key fob situation, and it’s now been several days and I haven’t received that. ... Read More Google - Oct 20, 2023
Was an excellent experience. I was an out-of-stater and Ronnie Wood, Assistant Service Manager, took excellent care if my service needs. He is an asset to your organization
Ethan was super helpful with all my concerns and questions!!
I always get my routine car maintenance at Voss Toyota. I trust them, they are friendly, and easy to work with. Yesterday, though, wasn’t routine. I dropped a very expensive hearing aid between the seat and console and could not find it! I called Toyota, they said “bring in the car” and a minute after I arrived, I had my hearing aid in hand!! And no charge! Thank you!
Excellent service and help with purchasing a new vehicle
The best car service in the area.
Nice people working there
Worked with Mike Severs over at Voss to secure my TRD Pro 4Runner and the process was flawless! Communication was great and there was no over MSRP markup. Highly recommend!
Horrible experience with them and they like to play games with people. Do not get a car from them. We ended up trading ours in and getting a different one at kings Toyota.
The staff is friendly and always looks for ways they can help you with your cares, concerns or service needs.
Mike S. was AWESOME! He took excellent care of me. Because of him and Voss Toyota, I was able to get a beautiful Civic that I’m absolutely in love with. They were able to get me a great deal on my trade-in and my financing options were awesome. I’ve been to a few dealerships to shop for cars and they weren’t able to get me nearly as good as a deal as Voss. Before my car left the lot, they made sure it was in perfect condition. I was super comfortable through the entire buying process and ... Read More Google - Jun 1, 2023
Tim Brown at Voss Toyota was very professional and diligent, yet personable, with ensuring we got our hands on the specific Toyota Sequoia that we wanted, the TRD Pro in white. The team was also able to accommodate the quick install of the console safe and was flexible with our payment options. Even completing the purchase was simple and easy, with their electronic system, that we were in and out in less than an hour. Would definitely recommend purchasing your next Toyota with Voss!
We can’t say enough good things about this dealership and especially Steve Knabel in the Service Department! Our 2015 Prius has a lot of highway miles and needed some TLC. Steve and the Service Team worked with us and even let us use a Corolla while ours was being repaired. If you own a Toyota and live near Dayton, you MUST bring your vehicle to Voss Toyota for service…You will not be disappointed!! We will be back the next time our Prius needs servicing. Thank you, Steve and Voss Toyota!!
Took my Toyota here for the past several years as they used to do good work at a fair price, but that will be no longer. Had them do a pricey repair by what I was told after was their "most experienced" mechanic. I was immediately not happy with the work as it didn't seem done properly and other cosmetic parts of my car were ruined. Several days later an issue arose that I had to immediately take it to a different shop. This issue was caused by their "experienced" mechanic. I brought this to ... Read More Google - Apr 27, 2023
Had an appointment scheduled for 12:15 on a Saturday and confirmed. Arrived fifteen minutes early at 12 noon and when I arrived I was told they could not due the scheduled service. Total waste of gas and time. Looks like Kings Toyota or Joesph Airport Toyota just got a new customer for service. Will not return for service if you can't take the time to honor an appointment you let me schedule.
Floyd was great. He made the transaction easy. Also, he came in on his day off for me to complete the purchase. Great guy to deal with and highly recommended.
Highly recommend the service department, they helped me in a rough, desperate situation! My 2023 Rav 4 (purchased from a separate dealership in Columbus) broke down and was sputtering, stalling, and had sudden engine issues happen at just 6,000 miles. This was just a week before I was scheduled to move due to the military. While my car couldn’t be fixed in time for my move and I had to get a rental from Toyota corporate, the service manager Doug went above and beyond my expectations for customer service. Despite the complex situation and tight timeline, Doug made sure that I’d ... Read More Google - Apr 5, 2023
I recently had a frustrating experience with the sales team at this
dealership. I was interested in purchasing a Prius that I saw on their website and reached out to inquire about availability. However, the sales person I conversed with was non-responsive and complacent in their approach. They informed me that the dealership would have a "lucky draw" once the car arrived on their lot, and if I was lucky, I would have the opportunity to purchase the vehicle. This approach left me feeling frustrated and undervalued as a customer.
To make matters worse, when I followed up ... Read More Google - Mar 16, 2023
Avoid entirely. Run away. DO NOT SERVICE YOUR TOYOTA THERE.
I was looking for a new car and they list cars on their site/not marked as in transit prior to them being there. website availability is unclear. When I asked chat reps on their website are not responsive and no help when they are. I did not and will not get a car from here.
bad customer service
Very disappointed in service. Not the first time I had an issue. Oil drain plug not torqued so leaked over garage floor. Couldn't properly perform a battery test, but 10 miles later another place confirmed it was bad. Battery was under warranty but had to replace immediately elsewhere.
I need to comment on Mr. Cotterman's response so customers know what was offered. The resolution he offered was to have my vehicle inspected again. Of course, the offer was verbal and not in writing. Yes, I declined. Mainly, there was no documentation regarding alignment check was performed when I was ... Read More Google - Nov 15, 2022
Drove through
I sent several requests in regards to a car I was interested in but no one has never responded.
This was the worst place. I had an appointment to have an oil change and rotate my tires and it took them 2 1/2 hours. They charged me $135 to remove old license plates and put on a new one. They didn’t remove the front one and I asked them to take it back to remove and they were rude! I asked them to change windshield wipers and they only changed the back one. I will never go back. Way too expensive and rude. Poor customer service
Came here today and just walked in to ask a simple question. They just stared at me, no smile, no greet, not a word. What a strange way to act as a businessman, I should’ve turned back out immediately.
Great car buying experience! From start to finish this was one of the easiest and most pleasant car buying experiences I've had. Mike Severs had great communication and was very easy to talk with. The finance manager Ethan George was equally as good and very thorough. They showed us all of the information before we decided to purchase and nothing was hidden. We truly appreciate their honesty throughout the process. They just earned my future business.
Tim Brown was our salesperson. Our family members have leased one and purchased more than one new Toyota from Voss Toyota. Tim handled each transaction in an honest way. Ethan helped process the final paperwork when I got my new Rav4. Happy with everything so far.
Don't waste your time on voss. Go to walker. The new car manager is hostile and disrespectful. Its so bad that other employees actually apologized for his unprofessional behavior. In addition walker beat voss on price and when voss agreed to match the price they tried to slide in an extra $1k, which was caught while signing. My brother had just returned from deployment and was buying 2 new cars. To be sitting in the finance officers office with a check in hand and be talked to like that. It took over 6 hours. Not military friendly, not customer friendly!
After waiting at least 10 minutes before a salesperson actually acknowledged that I was in the lot looking at a car, someone finally approached me not wearing a mask, I was wearing my mask. He came in close, I stepped back to put an appropriate social distance between us. I then asked him if I could have the keys of the car I was interested in. After at least another 15 minutes he came back with the keys still not wearing a mask.
I was seating in the drivers seat with the door open. The maskless salesman leaned inside the driver side ... Read More Google - Nov 8, 2020
Very bad service. I go there with a flat tire under Toyota warranty and they promise to call me back within couple of days after they order the replacement. Well, it has been more than 3 weeks and no call back. To the contrary, i took the same car with the same tire to Kings Toyota in Cincy, I got the tire replaced within 3 days. Same car, same tire, but two different dealers. I would never recommend this dealer to anyone and I will happy to drive a whole hour to Kings Toyota to get my Toyota service instead of driving 5 ... Read More Google - Sep 29, 2020
The service department at Voss Toyota is one of the best I have ever worked with! They took great care of my 4runner when we broke down, and did excellent work on the transfer case. While the work did take a little bit longer than expected, Steve Knabel was professional, responsive, and friendly during the repair process. I found him to be trustworthy and knowledgeable. The labor was high quality, and fairly priced. From now on I will be doing all of my maintenance at Voss.
I recently purchased a 2016 Kia Serento from this company a little while after driving this car we noticed the car engine is eating a lot of oil tried reach out to this company no response thought we had a good car but just turning out to be a big headache don’t buy from this company
Took my 2016 Toyota tundra in for service because of cold starting issue. Diagnosis was i needed a new fuel pump but had to be placed on back order. This was in Jan 20. Its aug and still have not heard anything....
Recently I had come in to check out a 2013 Malibu. As I live over an hour away from Voss, I called in to make sure the vehicle was still available. The man I talked to over the phone was Tom Downs. He seemed friendly enough over the phone, but when we got to the dealership his personality at the very end flipped on a dime. I understand the service charges such as the conveyance fees, as well as the document fees, but when I counter offered Tom looked me dead in the eye and told me that I wasted my ... Read More Google - Aug 4, 2020
We purchased a used Prius for our 16 year old daughter. When we purchased the car, the radio and back-up camera worked. However, the salesman told us that they did not have the navigation CD for the car, which was fine with us. We recently had to replace the car battery. As soon as the new battery was in her car, the back-up camera and radio stopped working. When we contacted Voss, they said they would charge us $140 to look at her car. We purchased it only 4 months ago. I feel like they should stand behind their vehicles and should at ... Read More Google - Jul 17, 2020
Older Avalon replacement of alternator. Customer service is alive and well in Beavercreek. Thank you Dave Ritner for addressing my concerns with the labor on my car. Second Toyota but not my last.
I have an older Avalon. To replace the alternator every site was said labor 2 Hours to replace Alternator. The billing for the job was over $600.00 labor? I know it was a tight fitting job but Wow!
After my wife's lease ran out, we didn't go back. She had a problem with her car, and they wouldn't honor the warranty.
DO NOT trust word of sales person! If you want to deal with these guys get EVERY THING in writing! After dealer discount was given, salesman comes back saying the deal is less than what was offered!
Drove approximately 3 hours to make a purchase on a vehicle, Lou the salesman called me at least 4 times while I was traveling asking when I'd be there! Upon arriving, he tried rushing the sale without insisting a test drive because they were soon to close, eventually we got to test drive the vehicle and as we drove I asked two questions, how long had the vehicle been on the lot and was there any issues with the catalytic converter, he stated that the vehicle had been on the lot for 1 month, I did my research, it was actually 3 months! 5 ... Read More Google - Oct 27, 2019
When it was time to purchase a new vehicle, I started my search at this dealership thinking that I would find what I wanted and get a relatively good price. While my first trip here was a good experience, when I sat down to negotiate a price for a vehicle, the sales person became EXTREMELY aggressive. I felt like there was no way I would get a good deal from the sale, I felt threatened, and could not bring myself to go back ever again. There was also a number of times other employees would walk by and “congratulate” my ... Read More Google - Sep 18, 2019
Just picked up a new 2019 Camry LE today from Voss --- from start to finish, it was a painless experience. Clean waiting area, the paperwork processing was handled nicely, and everyone was friendly; I'd recommend Voss to anyone looking for a Toyota in SW Ohio. ( It's our 7th Toyota: 3rd Camry we've owned, and our 2nd purchase from Voss. I can safely say our next purchases will also be from Voss. )
I purchased a new Toyota Camry SE. My salesman, Mike Severs was very professional, knowledgeable, and personable. Tom Downs, also helped us and was equally as nice. James,in financing worked hard to get an excellent deal and Stephanie was great to be with in completing the paperwork. After I told Mike the car I really wanted he got it there and made it happen. I called several times with questions and he always responded immediately. It’s nice to know there are wonderful people together making a great dealership.
Service is horrible and they will lie to you about cost. Don’t go to this place you will leave angry with no repairs done.
I've taken super great care of my Toyota Camry. The first oil change service visit was fine. I told them I take great care of the car, they downloaded my service history, and knew everything was in order like I told them. A "yellow" for the rear brakes, cabin filter, and air filter. 5,000 miles later I was told my rear brakes were totaled. I needed new pads, shims, and rotors. They now said the cabin filter and air filter were fine. I knew my wiper blades were shot and they didn't even mention that. So I ... Read More DealerRater - Nov 5, 2018
We bought a Camry for my wife earlier this year. The sales guy (who doesn't even work there anymore) was pushy and made my wife very uncomfortable. We decided to go through anyway because she liked the car. Then 6 months later she got pulled over because the tag was not transferred to her Camry from the old car as promised by the sales and finance people. They didn't even do a walkthrough showing us features of the car or how to break in the engine. Comparing all that to the experience I got from a different dealer, I ... Read More Google - Oct 8, 2018
I went in on Monday and spoke with Tom Downs to look at a toyota avalon that I loved my dream car. I was just in an accident and my old avalon was totalled. Tom told me he could hold it until I heard back from my insurance by friday since I was certain that I was buying it. I emailed him a day early to let him know that my claim was processed and he then informed me that he sold the car its been 3 days....WHY TELL YOUR CUSTOMER YOU CAN HOLD IT?! Thats horrible to do to ... Read More Google - Aug 31, 2018
After a good relationship and excellent customer service, it ended. They changed completely.. Voss gave bad information; that, with a manufacturer's defect that resulted in a six hundred dollar repair that they refused to take responsibility for and instead rather rudely tried to put on to us (before I even complained).The service rep couldn't read the oil dipstick himself, giving three different readings, but offered no contrition. I don't know why they turned so suddenly; but they did.
